Policies

SustainChain collects only the information needed to provide marketplace accounts, orders, messages, and support. We use this information to operate the platform, process purchases, improve safety, and respond to enquiries.

We do not sell user personal information. Account holders can contact SustainChain to request help with their account information.

By using SustainChain, users agree to provide accurate account and listing information, treat other members respectfully, and use the marketplace only for lawful transactions.

SustainChain may remove listings, reviews, or accounts that breach platform rules or create safety, fraud, or compliance risks.

Refund and return requests should be raised as soon as possible after receiving an item. Each request is reviewed based on the item condition, seller information, and applicable consumer protections.

Where a refund is approved, SustainChain or the seller will provide instructions for the next steps.

Sellers are responsible for providing accurate shipping information and dispatching items within the stated timeframe. Buyers should check delivery details before completing checkout.

If delivery details change, the seller should notify the buyer promptly through the platform.